Bagatelle Foundation: 90% digitization and optimized business management with Lifen Care

From 12 minutes per paper-based mailing to a 100% digital process: the Bagatelle Foundation has transformed its document management with Lifen Care.

50%

time-saving

0

duplicates

90%

digitization

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better supported through faster phone responses and improved support

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CIO Head of the Business Applications Division Head of the Admissions-Billing Process

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Lifen Integration

Table of Contents

BackgroundIdentified issuesSolution implementedResults obtainedTestimonial

6-minute read

Background

The Bagatelle Foundation, a public hospital group located in Talence, Gironde, operates a 400-bed hospital complex with 200 healthcare professionals serving more than 2,100 patients annually. Faced with growing demand and the challenges of digital transformation in the healthcare sector, the facility was seeking a solution to fully digitize its document workflows.

Identified issues

Before Lifen was implemented, each paper document took an average of 12 minutes to process. The facility faced issues with duplicate mailings, a lack of traceability for documents, and delays in transmission that impacted patient care. The Hopital Manager EHR did not have a native integration for digitization.

“We were wasting a considerable amount of time on administrative tasks that could have been automated. Our teams were spending more time handling mail than focusing on patient care.”

Solution implemented

In 2024, the Bagatelle Foundation rolled out Lifen Care across all its departments. Integration with the Hopital Manager EHR system enabled the creation of a fully digital workflow, from document generation to delivery to the recipient, including real-time tracking.

Results obtained

The results are significant: a 50% reduction in the time spent processing mail, zero duplicates thanks to automatic detection, and a digitization rate reaching 90% within a few months. The impact on patients is also notable, with faster response times to phone calls and improved support.

Testimonial

“With Lifen Care, we’ve gone from a completely paper-based process to one that’s 90% paperless. Our teams now have more time to focus on what matters most: patient care.”